Troubleshooting =============== I cannot connect. ----------------- 1. Check that you are still connected to the internet. 2. Double-check your credentials. 3. Check the :ref:`security settings `, maybe your server does not support encryption, or only with weak parameters (like gmail). 4. Maybe your DNS are wrong, try setting the :term:`custom_host` option with the server IP. 5. Overzealous firewall? 6. Running poezio with -d file.txt (debug mode) might reveal your issues. 7. Come see us from the `web client`_ to discuss your issues further. The outline of poezio is not displayed and unicode characters are broken ------------------------------------------------------------------------ We believe we (or unrelated people) have reported the bug of python3 compiled against the wrong ncurses to every_ significant_ distribution_ `out there`_, but if there is still one with it, please go ahead and report it. Poezio tracebacks with weird encoding errors -------------------------------------------- Please check your locale for utf-8 compatibility. Python is too heavy ------------------- We know. It’s too late to change that. If you are running your XMPP client on a toaster, please try mcabber_. Other issues ------------ Some things may appear in ``$XDG_DATA_HOME/poezio/logs/errors.log``. (or a user-defined :term:`log_dir`/errors.log) .. _web client: https://jappix.com/?r=poezio@muc.poez.io .. _mcabber: http://mcabber.com/ .. _every: https://bugs.mageia.org/show_bug.cgi?id=2156 .. _significant: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=602720 .. _distribution: https://bugzilla.redhat.com/show_bug.cgi?id=539917 .. _out there: https://bugs.launchpad.net/ubuntu/+source/python3.2/+bug/789732